Governed by the National Water Commission Act (1980), The National Water Commission (NWC) formally was established in 1980 through the amalgamation of the Kingston and St. Andrew Water Commission and the rurally focused National Water Authority.
This amalgamation resulted in the merging of some significant systems island-wide under one authority. From as early as 1766, Roger Hope Elleston, owner of The Hope Estate, constructed an open aqueduct to carry surplus water from his property to Kingston. The system fell into a state of disrepair, and its operation was eventually discontinued in 1777.
One of the first-ever piped water supply systems in the Western Hemisphere originated in Jamaica, in Falmouth, Trelawney. With the Martha Brae River as its source, in 1799, the Falmouth Water Works Company was established to supply Falmouth and visiting ships. Since then, different approaches and organisational arrangements have been used to extend water supply to various sections of the country.
Today, the NWC is the primary provider of potable water in Jamaica, supplying more than 2 million persons with water service daily and more than a million persons with wastewater services. The NWC provides 190 million gallons of potable water each day to over 400,000 registered accounts representing about 2 million persons across Jamaica. Within the last five decades, the growth of the industrial sector has added to the establishment of several new residential communities in various sections of St. Andrew, St. Catherine and many other parishes across Jamaica. It has also led to an increased demand for potable water.
Over the years, the NWC has strengthened its emphasis on customer service by increasing customer service centres and payment facilities island-wide. We also sought to modernise our commercial offices with the use of significantly enhanced information technology, and training activities for various employees in customer relations.
Efforts are also continuing to minimise customers' complaints concerning the various areas of service delivery. In recognition of the need for further improvements in operations and service delivery, we have embarked on an ambitious Transformation Programme.
Our vision is to become the # 1 water services utility in the Caribbean and Latin America. We are committed to contributing positively to national development by providing high-quality potable water and sewerage services. We do so through a competent and motivated team cost-effectively and sustainably.
Serving you in so Many Ways
'keep doing what you do best by working as a team to help Jamaica and serving the nation', water is life!
Have a great customer service even thou at times I have to wait a bit too long to be transfer to another agent.
