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Consumer Affairs Commission

Market Research & Analysis

Consumer Affairs Commission

Market Research & Analysis
Consumer Affairs Commission
Closed Now
Business Opens
    Opening Hours
  • Monday 8:30am - 4:30pm
  • Tuesday 8:30am - 4:30pm
  • Wednesday 8:30am - 4:30pm
  • Thursday 8:30am - 4:30pm
  • Friday 8:30am - 4:30pm
  • Saturday Closed
  • Sunday Closed
Contact Details
Consumer Affairs Commission
30-34 Market Street Montego Bay St. James

General Information

The Consumer Affairs Commission (CAC) is an agency of the government of Jamaica dedicated to protecting the interests of consumers. A task that it accomplishes through:

• Consumer education programmes.
• A complaints resolution service.
• Corporate services and affiliations.

The CAC is dedicated to leading change in society towards a population of knowledgeable, vigilant, assertive, and discriminating consumers. Our mission is to enlighten the Jamaican consumer through education so they can cope in a changing global environment. Consumer education and outreach are fundamental to the CAC's strategy. In this regard, the Commission disseminates information on consumer issues to the public, policymakers and other public interest advocates about itself, its services, and other pressing issues via the print and electronic media and through new and emerging technologies. In its outreach programmes, the CAC tries to participate in all forms of activities and events, namely expositions, group presentations, workshops, and seminars. It endeavours to reach individuals at all levels and age groups and, to this end, has an active school programme. The Agency also continues to provide complaints resolution services to its clients through a complaints bureau, focusing on difficulties experienced, such as refusal or delays in repairing or replacing defective goods and breach of contract.

Contact the CAC to learn more about your rights as a Jamaican consumer.

  • Consumer Education
  • Consumer Resolution
  • Market Research & Monitoring
  • Community Outreach
  • Market research information on prices of grocery, petrol, agricultural and hardware item
  • Tips on issues such as budgeting, disaster preparedness, sustainable consumption, back to school preparation, among others
  • Consumer education initiatives such as presentations to schools, businesses and social clubs and participation in expositions, fairs and other events of this nature
  • Workshops and seminars for members of the business sector
  • Complaints resolution

Protecting Your Rights, Securing Our Future

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